Quality Rug Cleaning & Honesty – What Makes Arizona Oriental Stand Out – Prescott AZ
Hi everyone, I’m Ruthie with Arizona Oriental & Specialty Rug Care here in beautiful Prescott AZ and I wanted to take a moment and share a story of a client that recently brought rugs into us. As a company, we have always prided ourselves on the quality work that we provide but we also pride ourselves on being honest with our clients.
Three little Moroccan rugs were brought into us by our client, who had purchased them a number of years ago in their travels abroad. They were in need of a little T.L.C. and also had some fringe damage that needed to be repaired. We took the rugs down to our repair shop, got an estimate, and then presented the estimate to our client for approval. Once we got their approval, we moved forward with the cleaning and repairs on these wonderful little rugs.
When they were all cleaned and repaired, the rugs looked beautiful! When our client came to pick them up, they were thrilled at the way their beloved rugs had turned out. They left this testimonial for us to share just how pleased they were with our work:
“We took a set of extremely old Moroccan rugs and could not believe how beautifully they came out. We did not hold out much hope for the revival of these rugs but we were astounded at the results. I would not hesitate to highly recommend Arizona Oriental Rug Care to anyone. And I will be using them in the future.”
This story doesn’t end there, however! We realized something once the rugs were out of our shop – we had accidentally turned ONE repair cost for all three rugs into THREE repair costs, one for each rug. We called our client, explained our mishap, and had them come in for a refund for the overcharged amount. He was very grateful for our honesty and quickness to remedy the mistake!
I wanted share this story with all of you just to show how dedicated we are to our clients. Providing the best possible professional rug cleaning in Prescott AZ is of course what we are all about, but we ALSO want to provide the best possible customer service. We want our clients to leave our shop knowing that they and their rugs were well taken care of.
Slip-ups happen sometimes, of course, and it isn’t every day that we make a mistake like this. But when those mistakes DO happen, we always try our best to make it right as soon as possible.
Till next time, enjoy your beautiful art for your floors and remember a clean rug is a rug that can last you a lifetime!
Arizona Oriental & Specialty Rug Care serves Prescott, Prescott Valley, Sedona, and much of the Northern Arizona areas. We meet the highest standards in professional cleaning of area rugs with rug wash specialists having earned the highest training, including certification as WOOLSAFE FIBRE CARE SPECIALISTS through the WOOLSAFE ORGANISATION. Such extraordinary certification ensures the area rugs of our client’s receive the utmost in care.
Call us for more information on area rug cleaning or repairs at 928-445-1718, visit our website at www.ArizonaOriental.com, or stop by Monday through Friday 10:00 am to 5:00 pm at our rug washing facility at 565 EZ Street, Prescott, AZ 86301 (pick-up and delivery also available). (06-23-17)