Looking for Quality Work & Integrity in a Professional Rug Cleaner? Look No Further! – Prescott Valley AZ
Ruthie with Arizona Oriental & Specialty Rug Care here once again and I wanted to share with you all a story about one of our recent clients and the rugs they brought into us. Of course, we pride ourselves on our quality work in professional rug cleaning. But we also pride ourselves on our honesty and desire to treat our customers the way we all want to be treated.
Our client brought in three little Moroccan rugs they purchased during their travels. A little T.L.C. was much needed on these rugs, as well as a bit of repair on the fringes for all three. After taking the rugs down to our repair shop for an estimate, we continued through the process of getting approval for cleaning and the repairs from our clients.
Once the rugs were thoroughly cleaned and repaired, they looked beautiful! Our client came to pick them up and was so pleased by how their rugs turned out. I always say that our clients know about our quality work more than anyone else, so I wanted to share the testimonial they left after picking up their rugs:
“We took a set of extremely old Moroccan rugs and could not believe how beautifully they came out. We did not hold out much hope for the revival of these rugs but we were astounded at the results. I would not hesitate to highly recommend Arizona Oriental Rug Care to anyone. And I will be using them in the future.”
After the rugs were out of the shop, we realized something. We had mistakenly turned ONE repair cost for all three rugs into THREE different repair charges, one for each rug. We called up our client, explained the mix up, and had them come back in to refund the overcharged amount. He was so grateful for our honesty and quickness to remedy the mix-up!
I wanted to share this story to show how dedicated we are to our clients. We always provide the best care possible for area rugs, but we also want our clients to leave here knowing that THEY have been taken care of as well. We always want to offer the best possible customer service along with our fantastic professional rug cleaning service!
It isn’t every day that we have a slip-up like this, but we always try to make it right as best we can. Thank you to our clients for the beautiful testimonial and understanding!
Till next time, enjoy your beautiful art for your floors and remember a clean rug is a rug that can last you a lifetime!
Arizona Oriental & Specialty Rug Care serves Prescott Valley, Prescott, Sedona, and much of the Northern Arizona areas. We meet the highest standards in professional cleaning of area rugs with rug wash specialists having earned the highest training, including certification as WOOLSAFE FIBRE CARE SPECIALISTS through the WOOLSAFE ORGANISATION. Such extraordinary certification ensures the area rugs of our client’s receive the utmost in care.
Call us for more information on area rug cleaning or repairs at 928-445-1718, visit our website at www.ArizonaOriental.com, or stop by Monday through Friday 10:00 am to 5:00 pm at our rug washing facility at 565 EZ Street, Prescott, AZ 86301 (pick-up and delivery also available). (06-20-17)